Archive for November, 2020

Customer Satisfaction: What Do Repeat Customers Tell Us About the Car Sales Business?

Sunday, November 1st, 2020

During the last few months, our staff has been doing some deep dives into how well we are doing in terms of our customer satisfaction. This can be a difficult thing to measure since we have 23 dealerships at 21 locations under the Earnhardt umbrella. However, customer reviews and other feedback provide a good window into how well we are doing. We also take a look at the car sales figures and see what that can tell us.

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