Customer Satisfaction: What Do Repeat Customers Tell Us About the Car Sales Business?

By Earnhardt Auto Centers | Posted in Uncategorized on Sunday, November 1st, 2020 at 12:00 pm

During the last few months, our staff has been doing some deep dives into how well we are doing in terms of our customer satisfaction. This can be a difficult thing to measure since we have 23 dealerships at 21 locations under the Earnhardt umbrella. However, customer reviews and other feedback provide a good window into how well we are doing. We also take a look at the car sales figures and see what that can tell us.

Across the dealerships, Earnhardt Auto Centers sees an average of 20 percent when it comes to repeat customers. There are dealerships in our group that see 29 percent or even 34 percent of repeat buyers. That must mean we are doing something right.

On our website, you’ll find customer reviews from many independent sources. We stay tuned to what customers are saying, and we don’t mind sharing it with prospective customers.

“The most comfortable car buying experience we have ever had” is just what we want to hear, and it’s just what customer JF wrote in his October 2020 review. He noted that “from sales to back office to final drive away we were treated with respect and kindness through the entire process. At no stage were we ever ‘car dealer’ sold.“

The Earnhardt staff is committed to taking care of your needs and meeting you where you are at. It’s an attitude fostered by our long-time leader and founder, Tex Earnhardt. He passed away this year, but his spirit lives on in how we conduct our business.

Our goal now, more than ever, is to fulfill his wishes by treating our customers with honesty, integrity and respect. It is the real bottom line for us, and you’ll find a positive attitude toward the customer whether you are shopping new, shopping for used cars, or getting service from Earnhardt Auto Centers.

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